Frequently Asked Questions (FAQs)
Browse through our list of most frequently asked questions.
How do I get started?
Contact us at info@jway.com and share with us your needs and goals. You can contact us, email us at info@jway.com or call +1 408 247 5929 (US) / +63 2 719 0589 (APAC) to connect with one of our account managers.
Do you have minimum length contracts?
None. Contract length is defined in our agreement. Contact us for more information.
What type of companies do you work with?
We cater to all companies, anywhere in the world. We have success stories in providing digital solutions for companies in health care, logistics, semiconductors, manufacturing and software development. Whether you are a startup just getting off the ground or a big enterprise, we have the expertise and experience to help you succeed.
What are the payment terms?
We understand that businesses operate at different paces and have unique financial needs. We will work with you on terms based on the size and scope of the project. Contact us at info@jway.com to get a quote!
How long will it take to see my expected results?
Our process is adaptive to client preferences. Results are dependent on how ready your requirements are and how much participation you are willing to commit as stakeholder or product owner. It is possible to see work-in-progress and incremental results within a day, weekly, bi-weekly or monthly. It can also be a date that we have agreed beforehand.
Will there be a regular client update on the project?
Yes. Our process is based on agile product and software development methodology. That said, updates rely on how much involvement and commitment the client can provide for the project. It can be daily, weekly, bi-weekly or when the project is ready for client review.
Do we need to be concerned about privacy issues?
We take privacy of our clients and customers seriously. All agreements are governed by a mutual non-disclosure agreement. Our employees and vendors are also governed with a similar agreement. For reporting an issue on privacy, please contact us or send an email to info@jway.com.
Is training included after the project?
Yes. We provide basic training needed to make you successful with the project. We can customize an advance training program for you if there’s a need for it.
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