A Customer Relationship Management tool tracks and manages all interactions and communication you have with prospects and customers. Starting from the point when a lead discovers your product or service to the moment that you close them as a deal, CRM brings greater visibility into an organization’s processes and plays a vital role in offering a unified experience to customers. In this blog, we will share 5 Things That Will Change The Way You Approach Customer Relationship using our partner, Zoho CRM.
1. Connect with your customers wherever they are
Reach customers across every channel: telephone, email, live chat, and social media, get real-time notifications when customers interact with your business, and measure the effectiveness of your customer communication and find the best time and channel to reach out to your customers.
2. Save more time with automation
Automate every aspect of your business and cut out time-intensive, repetitive tasks, streamline your lead nurturing process and make the most of every incoming lead, and trigger instant actions, stay on top of activities, and follow up better with workflows.
3. Conversational AI for smarter selling
Find any information you need from your CRM data, instantly with the help of Zia, your AI-powered sales assistant, get an advanced lead and deal predictions from Zia so that you can identify the leads that are likely to convert and ultimately close more deals, and receive intelligent alerts, task reminders, and suggestions for the best times to contact your leads based on your past successful interactions.
4. Get real-time reports and insights
Make smarter business decisions with powerful, real-time analytics, measure and manage your organization’s territory-wide sales performance, and track key performance indicators, including current trends and future predictions.
Zoho has been the winner of major awards in the CRM tech space and is consistently rated highly by both critics and users. We think Zoho CRM can be the perfect solution for your business, regardless of size and industry.
Interested to learn more about Zoho CRM for your business? Contact info@jway.com and get a free consultation with our Zoho experts.